Refund policy

Last updated: October 7, 2026

We want you to love your outfit. Our sharara suits, salwar suits, kurtis and sarees are traditional, often handcrafted pieces, so please read this policy carefully before ordering.

All Sales Are Final
All items are final sale. They cannot be returned or exchanged because you changed your mind or because of fit or size. Please check the size details and photos on each product page before ordering. If you have a question about sizing, fabric or color, email us at hello@thepasal.shop before you buy and we'll be happy to help.

Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective or not what you ordered:

• Email us at hello@thepasal.shop within 3 days of delivery.
• Include your order number and clear photos of the item and the problem.
• Once we've checked the issue, we'll send you the same item as an exchange if it's in stock. If it isn't, we'll give you store credit for the full item price.

We don't give cash refunds. We can't accept requests made more than 3 days after delivery.

Sending an Item Back
If we ask you to return a damaged or incorrect item, we'll send you instructions. Please don't send items back without contacting us first. We can't accept returns we didn't ask for.

We'll email you the return address once your return is approved.

Items That Can't Be Exchanged

• Items that have been worn, washed, altered or tailored
• Items without their original tags or packaging
• Sale or clearance items, unless they arrive damaged or incorrect
• Gift cards

Shipping Costs
We don't refund original shipping charges.

Questions
Contact us at hello@thepasal.shop and we'll do our best to help.

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