Refund policy

We want you to love your purchase! Please read our policy carefully regarding returns, exchanges, and exceptions based on garment type.

Note: We currently only ship and process orders within the United States and Canada.

Indian/Nepali Wear (Final Sale Policy & Damaged Item Exception)

Due to the handcrafted nature of our traditional apparel (including sarees, kurtis, and ethnic wear), all Indian/Nepali wear items are final sale and non-returnable.

  • Damaged or Defective Indian Wear Exception: If your Indian wear arrives defective, damaged, or incorrect, please notify us within 3 days of delivery at thepasal.official@gmail.com with photos of the issue. Once verified, we will issue an exchange for the same item (if in stock) or store credit. Cash refunds are not provided for Indian wear.

Western Wear (3-Day Return Policy)

For Western wear items, we offer a 3-day return policy, which means you have 3 days after receiving your item to request a standard return.

Eligibility Requirements: To be eligible for a return on Western wear, your item must be in the exact condition that you received it:

  • Unworn, unwashed, and un-altered

  • With original tags attached

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

How to Start a Return: To initiate a return for Western wear, contact us at thepasal.official@gmail.com. If your return request is approved, we will send you instructions and a return shipping label on where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Return Address:

Please send all authorized returns to:

21172 [Insert Full Street Name, City, State, ZIP Code]

Damages and Issues

Please inspect your order immediately upon arrival. Contact us right away at thepasal.official@gmail.com if an item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right promptly.

Non-Returnable Items

The following items cannot be returned for a cash refund:

  • All Indian wear (eligible only for exchange if damaged upon delivery)

  • Clearance or sale items

  • Gift cards

Exchanges (Western Wear)

The fastest way to get the item you want is to return the eligible Western wear item you have, and once the return is approved, make a separate purchase for the new item. Please note that all return shipping costs are the responsibility of the customer. Please note that all return shipping costs are the responsibility of the customer.

Refunds (Western Wear Only)

We will notify you once we’ve received and inspected your returned Western wear item to confirm if the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that all return shipping costs are the responsibility of the customer.

Please note: Return shipping costs are non-refundable and are covered by the customer. Original shipping fees (if applicable) are also non-refundable. It may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please reach out to us at thepasal.official@gmail.com.