Shipping policy
Last updated: October 7, 2026
Thank you for shopping with Pasal! Here's everything you need to know about how your order reaches you.
Where We Ship
We currently ship within the United States only.
Order Processing
- We process orders within 5–10 business days (Monday–Friday, excluding holidays) after you receive your order confirmation email.
- Once your order ships, you'll receive an email with your tracking number.
Shipping Rates
- Free Economy shipping on orders of $75 or more
- Economy shipping: from $7.99
- Express shipping: from $9.99
The exact cost depends on your order's weight, and you'll see it at checkout before you pay.
Delivery Times
After your order ships, delivery usually takes 5–10 business days with Economy shipping, or less with Express. Delivery times are estimates and aren't guaranteed, because carrier delays can sometimes happen.
Tracking Your Order
Use the tracking number in your shipping email to check your order's status. Tracking can take up to 48 hours to become active. If your order hasn't arrived within 10 days of your shipping email, contact us at hello@thepasal.shop with your name and order number and we'll look into it.
Incorrect Shipping Address
Please check that your shipping address is correct at checkout. We aren't responsible for orders shipped to an address that was entered incorrectly. If you notice a mistake, email us within 24 hours of placing your order and we'll try to update it before your order ships.
Damaged, Lost or Stolen Packages
- Damaged items: if your package arrives damaged, email us within 3 days of delivery with clear photos. See our Return & Refund Policy for what happens next.
- Lost or stolen packages: once the carrier marks a package as delivered, we aren't responsible if it's lost or stolen. Please file a claim with the carrier using your tracking number.
Questions
Email us at hello@thepasal.shop and we'll be happy to help.