Shipping policy

Thank you for shopping with us! Below are the terms and conditions that constitute our Shipping Policy.

Shipping Destinations

We currently ship orders exclusively to addresses within the United States. We do not offer international shipping to other countries at this time.

Order Processing Time

  • All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification email once your order has shipped, along with your tracking number.

  • Please note that all return shipping costs are the responsibility of the customer.

Shipping Rates & Estimated Delivery Times

Shipping charges for your order will be calculated and displayed at checkout.

  • Standard US Shipping: 5 to 10 business days

Please note: Delivery times are estimates and are not guaranteed, as carrier delays may occasionally occur.

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active.

If you haven’t received your order within 10 days (US) of receiving your shipping confirmation email, please contact us at thepasal.official@gmail.com with your name and order number, and we will look into it for you.

Incorrect Shipping Address

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error in your address, please email us immediately at thepasal.official@gmail.com within 24 hours of order placement so we can attempt to update it before dispatch.


Lost, Stolen, or Damaged Packages

  • Damaged Items: If your package arrives damaged, please take clear photos and email us immediately at thepasal.official@gmail.com

  • Lost or Stolen Packages: Once a package has been marked as "Delivered" by the carrier (USPS, UPS, etc.), we are not responsible for lost or stolen packages. Please file a claim directly with the shipping carrier using your tracking number.